Privacy Policy
Effective: August 2024
We at Foodhub understand that your privacy is important to you and that
you care about how your personal data is used and shared online. We respect
and value the privacy of everyone who visits our website
www.foodhub.co.uk
("our Site"). We will only collect and use personal data in ways that are
described here, and in a manner that is consistent with our obligations
and your rights under the Data Protection Act 2018 law (the “Law”) and
its associated principles.
Please read this Privacy Policy carefully and ensure that you understand
it. Your acceptance of our Privacy Policy is deemed to occur upon your
first use of our Site. If you do not accept and agree with this Privacy
Policy, you must stop using our Site immediately.
1. Definitions and Interpretations
In this Policy, the following terms shall have the following meanings:
Contact and profile information.
“Cookie”
means a small text file placed on your computer or device by our Site
when you visit certain parts of our Site and/or when you use certain features
of our Site. Details of the Cookies used by our Site are set out in section
13, below;
“Personal data”
means any and all data that relates to an identifiable person who can
be directly or indirectly identified from that data. In this case, it means
personal data that you give to us via our Site. This definition shall,
where applicable, incorporate the definitions provided in the Law and /
or the General Data Protection Regulation 2016/679 ("GDPR"), where applicable.
2. Information About Us
Our Site is operated by Foodhub, the trading name of Food Hub Limited,
a company registered in England and Wales under company number:10619783,
whose registered office is at 55 Duke Street, Stoke-on-Trent, ST4 3NR.
Our Data Protection Officer can be contacted by email at
[email protected],
by telephone or by post at the contact details in section 14.
3. What Does This Policy Cover?
This Privacy Policy applies only to your use of our Site. Our Site may
contain links to other websites. Please note that where we provide such
links, it is for your convenience and for informational purposes only.
We do not endorse or approve any of the products, services, or opinions
on such other websites. We have no control over how your data is collected,
stored, or used by other websites, and we advise you to check the privacy
policies of any such websites before providing any data to them.
4. Your Rights
4.1 As a data subject, you have the following rights under the Law. This
Policy and our use of your personal data have been designed to uphold this:
4.1.1 The right to be informed about our collection and use of your personal
data;
4.1.2 The right of access to the personal data we hold about you (see
section 12);
4.1.3 The right to rectification if any personal data we hold about you
is inaccurate or incomplete (please contact us using the details in section
14);
4.1.4 The right to be forgotten - i.e. the right to ask us to delete any
personal data we hold about you (we only hold your personal data for a
limited time, as explained in section 6). If you would like us to delete
it sooner, please contact us using the details in section 14;
4.1.5 The right to restrict (i.e. prevent) the processing of your personal
data;
4.1.6 The right to data portability (obtaining a copy of your personal
data to re-use with another service or organisation);
4.1.7 The right to object to us using your personal data for particular
purposes; and
4.1.8 Rights with respect to automated decision making and profiling.
4.2 If you have any cause for complaint about our use of your personal
data, please contact us using the details provided in section 14 and we
will do our best to solve the problem for you. If we are unable to help,
you also have the right to lodge a complaint with the UK's supervisory
authority, the Information Commissioner's Office at
https://ico.org.uk/.
4.3 For further information about your rights, please contact the Information
Commissioner's Office or your local Citizens' Advice Bureau or seek professional
assistance.
5. What Data Do We Collect?
5.1 pending upon your use of our Site, we may collect some or all of the
following personal and non-personal data (please also see section 13 on
our use of Cookies and similar technologies):
5.1.1 name;
5.1.2 address;
5.1.3 contact information such as email addresses and telephone numbers;
5.1.4 delivery address if you place an order with us;
5.1.5 demographic information such as postcode, preferences, and interests;
5.1.6 IP address;
5.1.7 web browser type and version; and
5.1.8 operating system.
5.2 When you complete an order, we may ask you for payment details such
as billing information or credit or debit card information. However, all
payments made via our Site go through a third-party payment processor,
such as PayPal or similar. We have no access to your payment data and we
are only given very basic detail for identifying and resolving any problems.
5.3 When you complete an order, a separate contractual relationship is
created between you and the payment processor under their terms and conditions.
Third parties provide this service and we cannot be held liable for any
errors, actions, omissions or incorrect charges that may be applied by
them.
6. Children's Personal Information
6.1 All personal data is processed and stored securely, for no longer
than is necessary in light of the reason(s) for which it was first collected.
We will comply with our obligations and safeguard your rights under the
GDPR at all times. For more details on security see section 7, below.
6.2 Our use of your personal data will always have a lawful basis, either
because it is necessary for our performance of a contract with you (e.g.
by placing an order with us), because you have consented to our use of
your personal data (e.g. by subscribing to SMS and emails), or because
it is in our legitimate interests. Specifically, we may use your data for
the following purposes:
6.2.1 Providing and managing your access to our Site;
6.2.2 Personalising and tailoring your experience on our Site;
6.2.3 Supplying our goods and services to you (please note that we require
your personal data in order to enter into a contract with you);
6.2.4 Replying to emails from you;
6.2.5 Supplying you with SMS and emails that you have opted into (you
may unsubscribe using the link at the bottom of each email and SMS or you
may opt-out at any time by emailing us directly);
6.2.6 Analysing your use of our Site to enable us to continually improve
our Site and your user experience.
6.3 With your permission and/or were permitted by law, we may also use
your data for marketing purposes which may include contacting you by email
and SMS with information, news and offers on our services. We will not,
however, send you any unsolicited marketing or spam and will take all reasonable
steps to ensure that we fully protect your rights and comply with our obligations
under the Law and the Privacy and Electronic Communications (EC Directive)
Regulations 2003.
6.4 Third parties whose content appears on our Site may use third party
Cookies, as detailed below in section 13, which provides more information
about controlling Cookies. Please note that we do not control the activities
of such third parties, nor the data they collect and use, and we advise
you to check the privacy policies of any such third parties.
6.5 You have the right to withdraw your consent to us using your personal
data at any time, and to request that we delete it.
6.6 We do not keep your personal data for any longer than is necessary
in light of the reason(s) for which it was first collected.
7. How Do We Store Your Data?
7.1 We only keep your personal data for as long as we need to in order
to use it as described above in section 6, and/or for as long as we have
your permission to keep it.
7.2 Data security is very important to us, and to protect your data we
have taken suitable measures to safeguard and secure data collected through
our Site.
8. Do We Share Your Data?
8.1 We may also sometimes contract with other third parties to supply
goods and services to you on our behalf. These may include, payment processors,
search engine facilities and sub-contractors. In some cases, these third
parties may require access to some or all of your data. Where any of your
data is required for such a purpose, we will take all reasonable steps
to ensure that your data will be handled safely, securely, and in accordance
with your rights, our obligations, and the obligations of the third party
under the law.
8.2 We may compile statistics about the use of our Site including data
on traffic, usage patterns, user numbers, sales, and other information.
All such data will be anonymised and will not include any personally identifying
data, or any anonymised data that can be combined with other data and used
to identify you. We may from time to time share such data with third parties
such as prospective investors, affiliates, partners, and advertisers. Data
will only be shared and used within the bounds of the law.
8.3 We may sometimes use third party data processors that are located
outside of the European Economic Area ("the EEA") (The EEA consists of
all EU member states, plus Norway, Iceland, and Liechtenstein). Where we
transfer any personal data outside the EEA, we will take all reasonable
steps to ensure that your data is treated as safely and securely as it
would be within the UK, the Law and under the GDPR, if applicable.
8.4 In certain circumstances, we may be legally required to share certain
data held by us, which may include your personal data, for example, where
we are involved in legal proceedings, where we are complying with legal
requirements, a court order, or a governmental authority. We will only
provide your data where we are legally complying with our obligations to
do so.
9. What Happens If Our Business Changes Hands?
9.1 We may, from time to time, expand or reduce our business and this
may involve the sale and/or the transfer of control of all or part of our
business. Any personal data that you have provided will, where it is relevant
to any part of our business that is being transferred, be transferred along
with that part and the new owner or newly controlling party will, under
the terms of this Privacy Policy, be permitted to use that data only for
the same purposes for which it was originally collected by us.
9.2 In the event that any of your data is to be transferred in such a
manner, you will not be contacted in advance and informed of the changes.
10. How Can You Control Your Data?
10.1 In addition to your rights under the Law, set out in section 4, when
you submit personal data to us via email or via our Site, you may be given
options to restrict our use of your data. In particular, we aim to give
you strong controls on our use of your data for direct marketing purposes
(including the ability to opt-out of receiving SMS and emails from us which
you may do by unsubscribing using the links provided in our SMS and emails,
at the point of providing your details and by contacting us).
10.2 You may also wish to sign up to one or more of the preference services
operating in the UK: The Telephone Preference Service ("the TPS"), the
Corporate Telephone Preference Service ("the CTPS"), and the Mailing Preference
Service ("the MPS"). These may help to prevent you receiving unsolicited
marketing. Please note, however, that these services will not prevent you
from receiving marketing communications that you have consented to receiving.
11. Your Right to Withhold Information
11.1 You may access certain areas of our Site without providing any data
at all. However, to use all features and functions available on our Site
you may be required to submit or allow for the collection of certain data.
You will need to provide us with your personal data where you place an
order, so that we can fulfil our services to you.
12. How Can You Access Your Data?
12.1 You have the right to ask for a copy of any of your personal data
held by us at any time (where such data is held). To make a request please
send an email to
[email protected] (our preferred method) or using the details
in section 14 below.
13. Our Use of Cookies
13.1 Our Site may place and access certain first party Cookies on your
computer or device. First party Cookies are those placed directly by us
and are used only by us. We use Cookies to facilitate and improve your
experience of our Site and to provide and improve our services. All Cookies
used by and on our Site are used in accordance with current Cookie Law.
13.2 Before Cookies are placed on your computer or device, you will be
shown a pop-up requesting your consent to set those Cookies. By giving
your consent to the placing of Cookies, you are enabling us to provide
the best possible experience and service to you. You may, if you wish,
deny consent to the placing of Cookies; however certain features of our
Site may not function fully or as intended.
13.3 Certain features of our Site depend on Cookies to function. Cookie
Law deems these Cookies to be "strictly necessary". Your consent will not
be sought to place these Cookies, but it is still important that you are
aware of them. You may still block these Cookies by changing your internet
browser's settings as detailed below, but please be aware that our Site
may not work properly if you do so. We have taken great care to ensure
that your privacy is not at risk by allowing them.
13.4 Our Site uses Google Analytics. Website analytics refers to a set
of tools used to collect and analyse anonymous usage information, enabling
us to better understand how our Site is used. This, in turn, enables us
to improve our Site and the services offered through it. You do not have
to allow us to use these Cookies, however whilst our use of them does not
pose any risk to your privacy or your safe use of our Site, it does enable
us to continually improve our Site, making it a better and more useful
experience for you. Google's privacy policy is available at:
https://www.google.com/policies/privacy/
13.5 You may restrict our use of Cookies. You can choose to enable or
disable Cookies in your internet browser. Most internet browsers also enable
you to choose whether you wish to disable all cookies or only third-party
Cookies. By default, most internet browsers accept Cookies but this can
be changed. For further details, please consult the help menu in your internet
browser or the documentation that came with your device.
13.6 You can choose to delete Cookies on your computer or device at any
time, however you may lose any information that enables you to access our
Site more quickly and efficiently.
13.7 It is recommended that you keep your internet browser and operating
system up-to-date and that you consult the help and guidance provided by
the developer of your internet browser and manufacturer of your computer
or device if you are unsure about adjusting your privacy settings.
14. Contacting Us
14.1 If you have any questions about our Site or this Privacy Policy,
please contact us by email at
[email protected]. Please ensure that your
query is clear (as under section 12, above).
14.2 If you have any general queries not related to your personal data
or this Privacy Policy then please contact us by email at
[email protected]
or by telephone on 01782 444282 or by post at 55 Duke Street, Stoke-on-Trent,
ST4 3NR
15. Changes to Our Privacy Policy
15.1 We may change this Privacy Policy from time to time (for example,
if the Law changes). Any changes will be immediately posted on our Site
and you will be deemed to have accepted the terms of the Privacy Policy
on your first use of our Site following the alterations. We recommend that
you check this page regularly to keep up to date.
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