Overview
Avon Spice, based in Stratford-upon-Avon, operates in the UK restaurant and takeaway space, serving popular Indian dishes in a pleasant and welcoming atmosphere. Led by Kabir, the restaurant is known for its friendly service, comfortable dining experience and customer-favourite dishes. One of its most popular dishes is chicken tikka masala, a long-standing favourite across the nation and a regular choice among customers.
For Avon Spice, running a successful restaurant means managing more than just good food. The team needs to handle table reservations, bookings, customer orders, special offers and takeaway demand while keeping the experience smooth for both staff and customers. To support this, Avon Spice uses Foodhub’s EPOS system and marketplace support to manage daily operations, attract more orders and improve profitability.
The Problem
Avon Spice needed a system that could support multiple parts of the restaurant operation in one place. With table reservations, bookings, orders and offers to manage, relying on disconnected processes could make day-to-day operations harder to control. As the restaurant continued to grow with Foodhub, Kabir needed technology that was easy to use, well set out and flexible enough to handle different operational needs.
Another key challenge was profitability. Like many restaurants, Avon Spice wanted to generate more customers while keeping costs manageable. High platform fees and customer charges can reduce the value of online ordering, making it harder for restaurants to keep more of what they earn. The business needed a solution that could help them manage orders efficiently, promote special offers, bring in more customers and support better margins.
Outcomes
Foodhub has helped Avon Spice improve order management, support bookings and increase the value they get from online ordering.
The system helps the team:
- Manage table reservations more easily
- Handle bookings and orders in one place
- Use special offers to generate more orders
- Access a wide range of EPOS features
- Keep the system easy for staff to use
- Benefit from lower fees
- Retain more revenue from customer orders
- Build a stronger online ordering channel
By using Foodhub’s EPOS system, Avon Spice can manage key restaurant operations more efficiently while also supporting business growth through promotions and customer acquisition.
As Kabir explained: “If we’re generating more customers through Foodhub and their fees are less than the others, then obviously it’s feasible for us because we gain more at the end of the day in our pocket.”