Customer success stories

The Pizzeria, based in the UK, operates in the takeaway and delivery space, serving comfort-style pizzas made for modern customers who want great food, strong value, and reliable delivery.

Led by Alex, the business has built its identity around pizza that feels familiar, indulgent, and carefully crafted. Their dough has been developed with serious attention to detail, taking inspiration from the best parts of Neapolitan pizza, while their toppings bring in the comfort-food appeal New York-style pizza.

More importantly, the product has been engineered for delivery. That means customers can enjoy pizza that arrives fresh, satisfying and ready to eat, without losing the quality that makes it special. Alongside the food, The Pizzeria also focuses heavily on customer engagement. With daily deals and regular promotions, Alex uses Foodhub’s marketing tools to keep customers informed, encourage repeat orders and make sure people know what’s cooking each day.

Sizzlers Fast Food, based in Abbey Hulton, operates in the UK fast food and takeaway space, serving fresh, juicy kebabs and value-for-money meals for the whole family. Led by Arfan, the business focuses on freshness, generous portions and everyday affordability.

Their kebabs are built around simple but powerful qualities: fresh ingredients, juicy flavour and amazing value. For a takeaway business with regular customers, phone orders and repeat favourites, speed and familiarity are a big part of the customer experience. Customers want to place their orders quickly, and staff need the right information in front of them to keep service moving. That is where Foodhub’s Caller ID feature has become an essential part of Sizzlers Fast Food’s daily operations.

New Royal Balti operates in the UK takeaway and restaurant space, serving popular Indian dishes such as karahi, balti and handi. Known for its warm service and loyal customer base, the business has built its reputation not only on food, but also on the way customers are treated.

For Joel and the team, the best thing about New Royal Balti is the family-like experience. Customers often say they are treated like family, and that personal touch has become a key part of what makes the business stand out. Alongside great food and hospitality, New Royal Balti also depends on Foodhub’s technology to manage a high volume of orders each week. From POS to online ordering and delivery management, Foodhub helps the team keep operations smooth, flexible and customer-focused.

Aladdins, based in Birmingham, operates in the UK takeaway and restaurant space, offering a wide range of food options for different tastes and age group. Whether one customer wants one thing, another wants something completely different, or a little kid wants their own favourite, Aladdins has something for everyone.

Led by Tan, the business focuses on variety, convenience and customer satisfaction. One of its standout favourites is the Alladin Special, a secret sauce that adds a unique touch to the restaurant’s food. While Tan keeps the recipe under wraps, customers are encouraged to try it for themselves.

To support its busy operation, Aladdins uses several Foodhub technologies, including the driver’s app, dispatch screen, EPOS system and card machine integration. Together, these tools help the team manage orders, payments and deliveries more smoothly.

Golden Delights operates in the UK fast food and takeaway space, serving freshly prepared food with a strong focus on staff, service and speed. Led by Sahill, the business takes pride in delivering fast food that feels fresh, consistent and full of flavour. Their food stands out because of daily marination and fresh preparation, helping them serve quality meals to customers every day.

For Golden Delights, good service is just as important as good food. The team focuses on making the customer experience quick, simple and enjoyable from the moment people walk in. To support this, Golden Delights uses Foodhub’s systems and self-ordering kiosk to make in-store ordering easier for both customers and staff.

Cookies and Kreme, based in Barry, operates in the UK dessert takeaway space, serving high-quality desserts and food with a strong focus on consistency. Led by Hamza, the business takes pride in delivering the same great standard every time. For Cookies and Kreme, consistency is what keeps customers coming back.

From the way the desserts are made to the quality of the food served, the team works hard to make sure every order meets the brand’s expectations. Hamza believes what sets Cookies and Kreme apart from other takeaways in Barry is the quality of its food. Whether customers are ordering desserts or other menu favourites, the business focuses on delivering a standout experience that feels reliable, fresh and memorable. To support this, Cookies and Kreme uses Foodhub’s EPOS system to manage orders smoothly across phone and in-person channels.

Avon Spice, based in Stratford-upon-Avon, operates in the UK restaurant and takeaway space, serving popular Indian dishes in a pleasant and welcoming atmosphere. Led by Kabir, the restaurant is known for its friendly service, comfortable dining experience and customer-favourite dishes. One of its most popular dishes is chicken tikka masala, a long-standing favourite across the nation and a regular choice among customers.

For Avon Spice, running a successful restaurant means managing more than just good food. The team needs to handle table reservations, bookings, customer orders, special offers and takeaway demand while keeping the experience smooth for both staff and customers. To support this, Avon Spice uses Foodhub’s EPOS system and marketplace support to manage daily operations, attract more orders and improve profitability.

Two Brothers, based in Leeds, operates across two branches, one in LS10 and another in LS12. Both locations are listed on the Foodhub portal, allowing the business to manage orders, track performance, and understand customer behaviour across multiple sites.

Managed by Jay, Two Brothers uses Foodhub not just as an ordering platform, but as an all-in-one business tool. With both branches serving customers through delivery, collection, and in-store orders, having clear access to performance data is essential for making better decisions. For Jay, Foodhub’s reports and analytics play a major role in understanding how the business is performing, where revenue is coming from, and which products are driving the most demand.

Toro’s Express Newcastle operates in the UK takeaway and delivery space, serving customers who want reliable food, quick service and a smooth ordering experience. Led by Sahil, the business has been using Foodhub for over three years, with the EPOS system playing an important role in day-to-day operations.

For a busy takeaway, having a system that is reliable, easy to use and supported by a responsive team can make a big difference to how smoothly the business runs. Over the years, Toro’s Express Newcastle has relied on Foodhub’s EPOS system to support order management, customer communication and operational tasks such as refunds.

Alongside the technology, Sahil also highlights the value of consistent support from the Foodhub team, especially when staff need help resolving issues quickly. As the business continues to grow online, Foodhub has become an important part of Toro’s Express Newcastle’s journey. With orders increasing and performance improving week by week, Sahil sees Foodhub playing a bigger role in the business moving forward.

Folklore House is a Polish restaurant serving customers who want authentic food, warm hospitality and a reliable dining experience. Led by Pavel, the business has built its identity around traditional Polish food and a welcoming restaurant experience. As Pavel introduces it in the video, Folklore House is a place they are proud of, with the confidence that they offer one of the best restaurant experiences around.

For a restaurant like Folklore House, good food is only one part of the customer journey. The way orders are taken, payments are processed and information is managed behind the scenes also plays a major role in keeping service smooth, quick and professional. To support daily operations, Folklore House uses the Foodhub EPOS system. The system helps the team manage everything from orders and payments to analytics, giving the business a more organised and dependable way to run the restaurant. With Foodhub in place, Pavel and the team now have a system that works quickly and efficiently, helping orders move straight from the counter to the kitchen without unnecessary delays.

Dream Burger, based in Newcastle, is a takeaway and food business focused on serving customers with a smoother, quicker and more organised ordering experience. Managed by Rahul, Dream Burger officially started in January 2024. Like many growing food businesses, the team needed a system that could help them handle orders clearly, reduce confusion during busy service hours and make the workflow easier for both staff and customers.

For a business like Dream Burger, speed and organisation are important. When orders come in, the team needs to see them clearly, prepare them correctly and move them through the kitchen without unnecessary back-and-forth. Foodhub helps support that process by giving the business a more structured way to manage incoming orders. With Foodhub in place, Dream Burger can see orders appear directly on the screen, helping the team stay organised and making the order-taking process easier to manage. Customers can also clearly see what they have ordered, which adds more clarity to the overall experience.

Doughdaze, based in Newcastle, is a halal New York-style pizzeria built around quality food, affordable pricing and a strong point of difference in the local market. Founded by Nomi, the business has positioned itself as the first halal New York pizzeria in Newcastle. For customers, that means big, satisfying New York-style pizza served at a price point that feels accessible, without compromising on quality.

For a fast-paced pizzeria like Doughdaze, the customer experience depends on more than the food itself. Orders need to be taken accurately, payments need to be secure, and the kitchen needs a clear process to move food from preparation to dispatch. When a business is serving a high number of customers in a short window, the technology behind the counter has to keep up. Foodhub helps Doughdaze manage this process through a POS system that supports walk-in orders, online orders, payment handling and kitchen communication. For Nomi, the biggest value is not just that the system works, but that it can be adjusted to fit the way the business operates.

Craft Burger, based in the UK, operates in the fast-casual dining and takeaway sector, known for its freshly made burgers and indulgent desserts. Despite running with a lean team, the restaurant handles high-volume service periods efficiently, serving both dine-in and takeaway customers.

Muhammad, the Supervisor, plays a key role in managing front-of-house operations, order flow, and staff coordination, particularly during busy trading hours. Their compact operational model has shaped how they use Foodhub’s technology to maintain speed, structure, and service consistency under pressure.

Flakes Diner, based in the UK, is a well-known late-night spot in the casual dining and dessert space. With a steady mix of families, students and local residents, the diner regularly sees high footfall, particularly during peak evening hours. As demand grew, maintaining fast service and smooth operations became essential, prompting the team to look for solutions that could manage order volumes efficiently without compromising overall service quality.

Flakes Diner serves a broad mix of customers, from families who value personal, hands-on service to students and late-night visitors who prefer quick, self-service convenience. Recognising these different expectations, the team introduced the Foodhub Self-Ordering Kiosk to give customers the choice of how they order.

While staff continue delivering warm, direct service where needed, the kiosk provides a fast, independent option for those who want efficiency. This balance has reduced front-of-house pressure during busy periods while improving overall customer satisfaction.

Persian Cottage, based in the UK, is a well-loved casual dining and takeaway restaurant known for its authentic Persian cuisine and warm, family-style atmosphere. Despite its modest size, the restaurant has built a loyal customer base through consistent quality and genuine hospitality.

Mawson plays a central role in daily operations, coordinating service and ensuring guests feel welcomed and valued. This strong focus on personalised care also shapes how Persian Cottage adopts Foodhub’s digital tools, using technology to enhance convenience while preserving their signature customer experience.

Cakes Bakes and Shakes, based in the UK, is a dessert-led business known for its rich shakes, creative bakes and constantly evolving menu that appeals to customers of all ages. Operating in a busy treats sector, the shop has built its reputation on high-quality handmade products and frequent menu updates. Azeem plays a key role in overseeing daily operations, managing menu changes, stock adjustments, pricing updates and customer service.

With new items and spontaneous deals introduced regularly, the business relies on Foodhub’s technology to support real-time updates and maintain accuracy while keeping service smooth and responsive.