Overview
Cookies and Kreme, based in Barry, operates in the UK dessert takeaway space, serving high-quality desserts and food with a strong focus on consistency. Led by Hamza, the business takes pride in delivering the same great standard every time. For Cookies and Kreme, consistency is what keeps customers coming back.
From the way the desserts are made to the quality of the food served, the team works hard to make sure every order meets the brand’s expectations. Hamza believes what sets Cookies and Kreme apart from other takeaways in Barry is the quality of its food. Whether customers are ordering desserts or other menu favourites, the business focuses on delivering a standout experience that feels reliable, fresh and memorable. To support this, Cookies and Kreme uses Foodhub’s EPOS system to manage orders smoothly across phone and in-person channels.
The Problem
Cookies and Kreme needed a reliable way to manage orders without disrupting service. As a takeaway that depends on consistency and speed, the team needed technology that could support every order, whether it came through over the phone or was placed in person.
Without a dependable EPOS system, staff would struggle to process orders efficiently, keep the workflow organised and maintain the same level of service during busy periods. For a dessert takeaway where quality and consistency are central to the customer experience, any delay or disruption could affect the way the business operates. The team needed a system they could trust every day, one that would help them take orders smoothly and keep the business running without interruptions.
Outcomes
Foodhub’s EPOS system has helped Cookies and Kreme manage orders with greater reliability and control.
The system helps the team:
- Take orders smoothly over the phone
- Process in-person orders efficiently
- Keep order management organised
- Support consistent service during trading hours
- Reduce disruption in daily operations
- Give staff a dependable system they can trust
- Maintain a smoother behind-the-scenes workflow
By using Foodhub’s EPOS system, Cookies and Kreme can manage orders confidently and keep the focus on what matters most: quality food, consistent service and happy customers.
As Hamza summed it up: “Without that system, we wouldn’t be able to take any orders. We use that for all of our orders, whether it’s on the phone or in person.”