Overview
Folklore House is a Polish restaurant serving customers who want authentic food, warm hospitality and a reliable dining experience. Led by Pavel, the business has built its identity around traditional Polish food and a welcoming restaurant experience. As Pavel introduces it in the video, Folklore House is a place they are proud of, with the confidence that they offer one of the best restaurant experiences around.
For a restaurant like Folklore House, good food is only one part of the customer journey. The way orders are taken, payments are processed and information is managed behind the scenes also plays a major role in keeping service smooth, quick and professional. To support daily operations, Folklore House uses the Foodhub EPOS system. The system helps the team manage everything from orders and payments to analytics, giving the business a more organised and dependable way to run the restaurant. With Foodhub in place, Pavel and the team now have a system that works quickly and efficiently, helping orders move straight from the counter to the kitchen without unnecessary delays.
The Problem
For Folklore House, the challenge was not simply about having an EPOS system. It was about having the right EPOS system. At the beginning, the business started with another provider, but the experience quickly became frustrating. According to Pavel, the previous company was unprofessional, and the system itself was not easy or efficient to use.
In a busy restaurant environment, small delays can create big problems. If staff need to press the same button several times just to complete a task, it slows down service, affects order flow and puts unnecessary pressure on the team. Over time, that kind of friction can impact the customer experience too, especially when orders, payments and kitchen communication need to happen quickly.
As Pavel explained: “On the beginning we start with another company but was big mistake. They are unprofessional. Sometimes they have to use the one button few times to get in.”
Folklore House needed a more professional and reliable EPOS system. The team wanted a setup that could support orders, payments and business insights without causing extra hassle. Most importantly, they needed a system that worked fast and helped information move clearly from the counter to the kitchen.
Outcomes
After switching to Foodhub, Folklore House saw a clear improvement in how the restaurant managed daily operations. Tasks that previously felt slow or frustrating became easier. Orders moved more smoothly from the counter to the kitchen, helping the team work faster and more efficiently. Payments became easier to manage, and analytics gave the business better visibility over performance.
The Foodhub EPOS system helped Folklore House:
- Improve order management
- Process payments more smoothly
- Use analytics to understand the business
- Speed up counter-to-kitchen communication
- Reduce technical frustration
- Support a more professional workflow
For a restaurant, this kind of operational improvement matters. A faster and more reliable system helps staff focus on customers, food and service instead of dealing with unnecessary technical issues.
As Pavel summed it up: “Now everything is easy and working perfectly. Everything working fine and fast straight from the counter to the kitchen.”