Overview
New Royal Balti operates in the UK takeaway and restaurant space, serving popular Indian dishes such as karahi, balti and handi. Known for its warm service and loyal customer base, the business has built its reputation not only on food, but also on the way customers are treated.
For Joel and the team, the best thing about New Royal Balti is the family-like experience. Customers often say they are treated like family, and that personal touch has become a key part of what makes the business stand out. Alongside great food and hospitality, New Royal Balti also depends on Foodhub’s technology to manage a high volume of orders each week. From POS to online ordering and delivery management, Foodhub helps the team keep operations smooth, flexible and customer-focused.
The Problem
New Royal Balti manages hundreds of orders every week, which means speed, accuracy and flexibility are essential. With popular dishes like karahi, balti and handi moving through the kitchen regularly, the team needs a system that can handle customer requests clearly and efficiently.
One of the biggest challenges in a busy takeaway environment is managing order changes. Customers may want to remove certain items, add extras or customise dishes after placing an order. Without a reliable system, these changes can become difficult to track and may lead to mistakes, delays or confusion between front-of-house and kitchen teams.
For a business built on personal service, getting these details right matters. Customers expect their preferences to be remembered and their orders to be handled properly. New Royal Balti needed technology that could support high order volumes while still allowing the team to deliver a tailored, family-style experience.
Outcomes
Foodhub’s technology has helped New Royal Balti manage busy service periods and customer requests with more control.
The system helps the team:
- Manage hundreds of orders each week
- Process online orders and delivery orders smoothly
- Make item changes when customers request them
- Add extras such as mushrooms, vegetables, meat or king prawns
- Remove items from orders when needed
- Improve order accuracy between staff and kitchen
- Support a more personalised customer experience
By using Foodhub’s POS and ordering systems, New Royal Balti can handle large order volumes while still keeping service personal and flexible. This allows the team to respond to customer preferences without disrupting the workflow.
As Joel summed it up: “We do hundreds of orders each week, and it allows us to take away items if customers don’t want that or add items.”