Overview
Persian Cottage, based in the UK, is a well-loved casual dining and takeaway restaurant known for its authentic Persian cuisine and warm, family-style atmosphere. Despite its modest size, the restaurant has built a loyal customer base through consistent quality and genuine hospitality. Mawson plays a central role in daily operations, coordinating service and ensuring guests feel welcomed and valued. This strong focus on personalised care also shapes how Persian Cottage adopts Foodhub’s digital tools, using technology to enhance convenience while preserving their signature customer experience.
The Challenge
Prior to integrating Foodhub’s technology, Persian Cottage faced ongoing challenges in managing reservations, takeaway orders, and payment processes. The reliance on manual booking systems and phone calls meant staff were stretched during busy periods, juggling dine-in service with incoming orders and enquiries. The main issue centred around inefficient manual processes. Staff had to handle reservations over the phone, take orders in person or by call, and manage payments separately, all while ensuring quick service. This created several operational issues: Table bookings became difficult to track during peak hours; Staff were continuously switching between serving guests and answering calls; Payment handling slowed down service; Customers sometimes waited longer than expected for their orders; The overall workflow lacked consistency and predictability. These day-to-day inefficiencies added pressure to the team, making it harder to deliver the smooth, family-like experience they aimed to provide. This highlighted the need for a streamlined, integrated system that could reduce manual workload and improve customer convenience.
The Impact
Following the implementation of Foodhub’s digital tools, Persian Cottage experienced clear operational improvements across both service flow and booking management. The integrated system streamlined customer interactions while reducing pressure on staff, allowing the team to maintain their signature hospitality without disruption. Key improvements included: Faster order processing; Reduced queue times; Fewer phone interruptions for staff; More accurate and organised bookings; A smoother overall customer experience. By centralising reservations, online ordering and payments, Persian Cottage successfully modernised its operations while preserving the warm, welcoming atmosphere their loyal customers value.
Execution Steps
Activating the online table reservation feature, reducing reliance on phone calls
Setting up the online ordering platform, allowing customers to place orders digitally
Integrating online payments, speeding up transactions, and improving order accuracy
Providing staff training to manage everything through a central dashboard
Syncing digital orders with the restaurant’s existing workflow for seamless handling