Overview
Toro’s Express Newcastle operates in the UK takeaway and delivery space, serving customers who want reliable food, quick service and a smooth ordering experience. Led by Sahil, the business has been using Foodhub for over three years, with the EPOS system playing an important role in day-to-day operations.
For a busy takeaway, having a system that is reliable, easy to use and supported by a responsive team can make a big difference to how smoothly the business runs. Over the years, Toro’s Express Newcastle has relied on Foodhub’s EPOS system to support order management, customer communication and operational tasks such as refunds.
Alongside the technology, Sahil also highlights the value of consistent support from the Foodhub team, especially when staff need help resolving issues quickly. As the business continues to grow online, Foodhub has become an important part of Toro’s Express Newcastle’s journey. With orders increasing and performance improving week by week, Sahil sees Foodhub playing a bigger role in the business moving forward.
The Problem
For Toro’s Express Newcastle, the challenge was not just about accepting online orders. It was about having a dependable system that could support the business consistently over time. In a busy takeaway environment, reliability matters. Orders need to come through smoothly, staff need to manage requests efficiently, and customer issues need to be handled without unnecessary delays.
Without the right EPOS system and support in place, everyday tasks such as processing refunds, contacting customers or managing customer queries can become time-consuming. For takeaway businesses, even small delays or technical issues can affect service, customer satisfaction and staff confidence.
Sahil needed a system that could support the business during daily operations and continue performing as the business grew. The team also needed reliable support they could turn to whenever help was required, whether that involved customer communication, refund support or general operational assistance. As online orders continued to become more important, Toro’s Express Newcastle needed a platform that could keep up with demand, support growth and make the ordering process easier for both the business and its customers.
Outcomes
With Foodhub’s EPOS system in place, Toro’s Express Newcastle has been able to rely on a stable platform that supports daily operations and online ordering. Sahil has seen a positive shift in online orders, with orders increasing recently and continuing to improve consistently. For a takeaway business, this kind of steady growth is important because it shows that online ordering is becoming a stronger part of the business.
As Sahil said: “Foodhub has been online, and we’ve been quite a shift in order, and orders have gone up recently, which is always a good thing. It’s improving every week consistently.”
The Foodhub EPOS system helped Toro’s Express Newcastle:
- Run daily operations with a reliable EPOS system
- Manage online orders more effectively
- Receive consistent support from the Foodhub team
- Handle refund-related queries more easily
- Support customer communication
- Give staff access to help when needed
- Benefit from a platform that is easy to use
- Support continued order growth
- Build confidence in future online performance
For Sahil, one of the biggest benefits has been the consistency. The system has remained reliable over the years, while the support team has continued to help whenever required. He also sees Foodhub as an important part of the business moving forward: “Foodhub will play a big role in the forward, and I feel like the orders are only going to continue to increase, and it’s only going to get better and better from now.”