Drive2Success is a trading name of Food Hub Limited (“Foodhub”), a company registered in England and Wales under number 10619783.
Foodhub understands that your privacy is important and that you care about how your personal data is used and shared. We respect and value the privacy of everyone who uses the Drive2Success mobile application (referred to as the "App").
Foodhub will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of our Privacy Policy is deemed to occur upon your first use of our App. If you do not accept and agree with this Privacy Policy, you must stop using our App immediately.
1.1 In this Policy, the following terms shall have the following meanings:
3.1 This Privacy Policy applies only to your use of our App.
4.1 As a data subject, you have the following rights under the GDPR, which this Policy and our use of personal data have been designed to uphold:
4.2 If you have any cause for complaint about our use of your personal data, please contact us using the details provided in section 14 and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office.
4.3 For further information about your rights, please contact the Information Commissioner's Office or your local Citizens' Advice Bureau.
5.1 Upon your use of our App, we may collect some or all of the following personal and non-personal data (please also see section 13 on our use of Cookies and similar technologies):
5.2 Please note our App does not hold or keep your payment details, such as billing information or credit or debit card information. Any payments made via our App will go through a third-party payment processor; we will have no access to this data.
5.3 A separate contractual relationship will be created between you and the payment processor under their own terms and conditions. We cannot be held liable for any errors, actions, omissions or incorrect charges that may be made by them.
6.1 All personal data is processed and stored securely, for no longer than is necessary in light of the reasons for which it was first collected.
6.2 Our use of your personal data will always have a lawful basis:
6.3 With your permission and/or where permitted by law, we may also use your data for marketing purposes. We will never send you unsolicited spam and will protect your rights at all times.
6.4 Third parties whose content appears on our App may use Cookies (see section 13). We do not control third-party data collection, so check their privacy policies.
6.5 You have the right to withdraw your consent and request deletion of your data at any time.
6.6 We do not keep your personal data longer than necessary.
7.1 We only keep your data as long as needed for the purposes stated in section 6.
7.2 We take suitable technical and organizational measures to protect your data.
8.1 We may contract with third parties (e.g. payment processors, subcontractors) and will ensure your data is handled safely.
8.2 We may compile anonymised usage statistics for analysis or business sharing.
8.3 If data is transferred outside the EEA, we ensure it is protected to GDPR standards.
8.4 We may be required to disclose data due to legal obligations (e.g. court order).
8.5 Location tracking may be used for deliveries. Your GPS location may be shared with the restaurant and driver for route optimisation and status updates.
8.6 Delivery drivers can opt out of tracking via App settings, but this may impact delivery timing.
9.1 If our business is sold or merged, your data may be transferred to the new owner for the same purpose as originally collected.
9.2 You will not necessarily be contacted before such a transfer.
10.1 You will be given the ability to restrict our use of your data, especially for direct marketing. You may opt out by using unsubscribe links or contacting us.
10.2 You may also register with the TPS, CTPS, or MPS to reduce unsolicited marketing. These services won't stop messages you have opted into.
11.1 To use all features and functions available on our App you may be required to submit or allow for the collection of certain data.
11.2 You may restrict our use of Cookies. You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device. You can choose to delete Cookies on your device at any time, however you may lose any information that enables you to access our App more quickly and efficiently.
12.1 You have the right to ask for a copy of any of your personal data held by us (where such data is held). Please contact us for more details using the contact details below in section 14.
13.1 Our App may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of our App and to provide and improve our services. All Cookies used by and on our App are used in accordance with current Cookie Law.
13.2 Before Cookies are placed on your device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of our App may not function fully or as intended.
13.3 Certain features of our App depend on Cookies to function. Cookie Law deems these Cookies to be "strictly necessary". Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser's settings as detailed below, but please be aware that our App may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
13.4 It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your device if you are unsure about adjusting your privacy settings.
14.1 If you have any questions about our App or this Privacy Policy, please contact us by email at [email protected], by telephone on +44 1782 444282 or by post at 55 Duke Street, Stoke-on-Trent, ST4 3NR. Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you (as under section 12, above).
15.1 We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on our App and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our App following the alterations. We recommend that you check this page regularly to keep up to date.