The Igloo’s Experience With Foodhub’s Onboarding and Integration Services

The Igloo is more than just an ice cream shop. It is a local hangout where customers gather, connect, and enjoy their day. During busy periods, lines often stretch all the way out the door, yet service remains fast, friendly, and efficient.

As Caroline puts it:

“We’re definitely more than an ice cream shop. This is the hangout. Even when the line goes all the way out the door, we move people through quickly and still make time for proper conversations.”

Behind this smooth experience is a strong combination of people, process, and technology. With Foodhub’s hands-on support, seamless onboarding, and integrated tools, The Igloo has built an operation that moves quickly without losing its personal touch.

Keeping Lines Moving Without Rushing the Experience  

At peak times, The Igloo can be incredibly busy. Customers line up, choose toppings, chat with staff, and are served quickly, all without feeling rushed.

Despite the high volume, the team can:

• Hold full conversations with customers
• Customise orders easily
• Move people through efficiently so they can enjoy the rest of their day

Caroline explains how they manage this balance so well:

“You’d be surprised how much we can do quickly. We can chat, get their toppings sorted, and get them out the door so they can enjoy the rest of their day.”

This balance between speed and service is critical, and Foodhub’s tools help make it possible.

Hands-On Onboarding With Dedicated Agent Support  

When The Igloo first partnered with Foodhub, the onboarding process stood out immediately. Instead of a self-serve setup or generic walkthrough, a dedicated Foodhub service representative visited the store in person.

Bill recalls the experience:

“When we first started with Foodhub, a customised service rep actually came out to our store and showed us the website they built and how it would integrate with our current operations.”

During this visit, the Foodhub team:

• Showed the custom-built website created specifically for The Igloo
• Explained how the system would integrate with existing operations
• Ensured the team felt confident using the platform from day one

This personalised approach made the transition smooth and reinforced that Foodhub is more than software. It is a partner that supports restaurants every step of the way.

Direct Online Ordering That Supports Growth  

Online ordering has become a major part of The Igloo’s business. Today, nearly one-third of their orders come through online channels, making reliability and visibility essential.

Zac highlights how important this channel has become:

“We do almost a third of our business through online ordering now, and it’s really important to us.”

With Foodhub:

• Customers find The Igloo directly through its own website
• Orders come straight to the business without third-party interference
• The team can communicate directly with customers

Zac adds:

“We always know customers are finding us through our own website. We can build loyalty, grow our customer base, and communicate directly without a third party in between.”

This direct connection allows The Igloo to maintain control over the customer experience while supporting long-term growth.

Seamless Loyalty Integration and Repeat Customers  

Foodhub integrates smoothly with The Igloo’s existing loyalty system, allowing customer data to flow without disruption.

As Bill manages loyalty points, he sees the impact first-hand:

“I keep seeing the same customer names popping up again and again, and their points just keep going up.”

As orders come in, the team regularly sees:

• Familiar customer names
• Loyalty points are increasing over time

This visibility reinforces long-term relationships and encourages repeat visits, a key advantage of owning the customer journey rather than relying on third-party platforms.

Simple Order Management With Built-In Flexibility  

Foodhub’s system makes day-to-day operations easier for staff, especially during busy service periods.

Caroline describes how this helps on the floor:

“I love that the receipt pops out straight away. I can walk with it while doing deliveries instead of going back to a tablet all the time.”

Key Benefits Include:

• Automatic receipt printing, allowing staff to move freely
• No need to walk back to a tablet to check orders
• Customer phone numbers are clearly visible on each order

If something needs adjusting, the team can quickly:

• Call the customer
• Cancel an order
• Mark items as unavailable

As Caroline explains:

“If there’s an issue, I can call the customer straight away, make changes, or cancel if needed. Everything’s right there.”

This level of control helps resolve issues quickly and keeps service running smoothly.

Integrated Delivery That’s Efficient and Cost-Effective  

The Igloo actively encourages customers to place delivery orders through the Foodhub developed online ordering system, instead of third-party delivery apps. The reason is simple. It is a direct and cost-effective channel that connects customers straight to the store.

Zac explains their approach:

“We try to direct customers to use Foodhub for delivery because it’s a direct resource to our shop and it’s much more cost-effective.”

By using Foodhub to enable direct delivery orders:

• Orders are easier to manage

• Margins are protected

• The customer relationship stays with the business

This approach supports both operational efficiency and long-term profitability.

Easy to Use, Anywhere, Anytime  

Foodhub’s platform is designed for flexibility. The team at The Igloo can:

• Use the system on a phone or laptop
• Add new products or seasonal specials in seconds

Zac sums it up clearly:

“The app is very easy to use. Whether it’s on your phone or laptop, adding new or seasonal items takes just a few seconds.”

Compared to other platforms they have used, Foodhub stands out as the most user-friendly, requiring less time, less training, and far less friction.

Why The Igloo Recommends Foodhub  

For The Igloo, Foodhub delivers far more than technology. It provides:

• Hands-on onboarding with real human support
• Seamless integration with existing systems
• Easy-to-use tools that grow with the business

As Zac concludes:

“We’ve used other platforms before, and Foodhub has been the easiest and most friendly by far.”

The combination of dedicated agent support, operational flexibility, and direct customer engagement has made Foodhub an essential part of The Igloo’s daily workflow. Foodhub makes everything easier for staff, for customers, and for the business as a whole.

Explore how Foodhub for Business can support your restaurant with seamless onboarding, powerful integrations, and ongoing expert support.