How Flakes Diner Uses Foodhub’s Self-Ordering Kiosks to Handle Late-Night Rushes in Aberdeen

Serving the taste of America to Aberdeen late into the night is no small task. But for Ayush and the team at Flakes Diner, delivering quality food with speed and consistency is part of the daily routine.

From smash burgers to indulgent thick milkshakes, the diner has quickly become one of the city’s most popular late-night spots.

“The best thing about our restaurant is our smash burger and our super thick milkshakes,” says Ayush.

But great food alone is not enough to manage high demand — especially during peak hours.

Flakes Diner has built its reputation on more than just flavour.

“What makes us stand out is our fresh-made ingredients, our friendly and cosy environment for customers, and our friendly staff.”

That welcoming atmosphere, combined with quality ingredients, keeps customers coming back. And with extended late-night opening hours, the diner often experiences inevitable rushes, particularly when other kitchens in the area have closed.

“So we are open super late to serve delicious food to our customers.”

Late-night service brings opportunity, but it also brings pressure.

When customer volume increases, queues can quickly build. For many food businesses, this results in longer waiting times and added stress for staff.

For Flakes Diner, the solution came in the form of Foodhub’s self-ordering kiosks.

“We cannot live without our Foodhub kiosks because it is super helpful when we go busy.”

The introduction of a restaurant kiosk system has transformed how the diner handles peak periods.

Instead of relying solely on counter orders, customers can place their own orders through a food ordering kiosk, reducing congestion and speeding up service.

The benefits of Foodhub’s self-ordering kiosks go beyond convenience. They directly impact operational efficiency.

With the kiosk system in place, Flakes Diner now benefits from:

• Reduced queues during rush hours
• Faster order processing
• Improved accuracy in customer orders
• Less pressure on front-of-house staff
• Smoother coordination between customers and the kitchen

By allowing customers to browse, customise, and confirm their own orders, the restaurant minimises errors while increasing throughput during busy periods.

This is especially important for a late-night venue where demand can spike unexpectedly.

For Ayush and the team, the kiosks are not just an added feature — they are an essential part of the business.

In a competitive food market, technology must support service quality rather than complicate it. Foodhub’s self-ordering kiosks integrate seamlessly into Flakes Diner’s workflow, ensuring that even during high-volume hours, operations remain controlled and organised.

As Aberdeen’s appetite for smash burgers and milkshakes continues into the night, Flakes Diner can focus on what it does best — serving fresh, delicious food in a welcoming environment.

The kiosk system works quietly in the background, reducing friction and improving speed.

And when it comes to busy evenings, that makes all the difference.

Looking to Streamline Your Food Business?

If your restaurant experiences peak-time pressure or late-night rushes, Foodhub’s self-ordering kiosks can help reduce queues, improve efficiency, and enhance the customer experience.

Get in touch with the Foodhub team today and find the right solution for your food business.