In the ever-evolving world of restaurant technology, business owners face a critical decision: Should they invest in a traditional EPOS system for takeaway or embrace the future with Self-Ordering Kiosks? Both solutions offer distinct advantages, but choosing the right one depends on your restaurant’s needs, customer preferences, and operational goals. In this blog, we’ll explore the pros of both technologies, helping you decide which is the better option for your restaurant.

An EPOS system for takeaway is an advanced point-of-sale system designed to streamline restaurant operations, manage orders, and facilitate payment processing. Unlike traditional cash registers, EPOS systems come with modern features such as inventory tracking, sales analytics, and multiple payment options.

1. Efficient Order Management

EPOS systems integrate seamlessly with online ordering platforms, allowing restaurants to manage both in-store and online orders from a single interface.

2. Inventory Control

With real-time stock monitoring, an EPOS system helps prevent shortages and minimises food wastage.

3. Speed and Accuracy

Orders are automatically sent to the kitchen, reducing the risk of miscommunication and ensuring a smooth workflow.

4. Payment Flexibility

EPOS systems support multiple payment options, including card payments, digital wallets, and contactless transactions.

5. Customer Insights and Loyalty Programs

Built-in CRM features enable restaurants to track customer preferences, offer personalised deals, and run loyalty programs.

Self-ordering kiosks are touchscreen-based systems that allow customers to browse the menu, customise their orders, and make payments independently. These kiosks are becoming increasingly popular in quick-service restaurants (QSRs) and fast-casual dining establishments.

1. Faster Service

Customers can place their orders quickly without waiting in long queues, improving service speed and table turnover rates.

2. Optimise Staff Utilisation

With kiosks managing order placement, restaurants can reallocate staff to focus on customer service and operational efficiency.

3. Enhanced Order Accuracy

Customers input their orders directly, reducing human errors associated with verbal miscommunication.

4. Upselling and Customisation

Kiosks can be programmed to suggest add-ons and upgrades, increasing average order value.

5. Better Customer Experience

Self-service kiosks cater to tech-savvy customers who prefer a digital ordering experience over traditional counter service.

Cost Considerations  

• EPOS systems typically require a lower initial investment compared to self-ordering kiosks.
• Self-ordering kiosks have a higher upfront cost but can significantly improve staff utilisation and customer satisfaction over time. 

Customer Preferences  

• If your restaurant serves a demographic that prefers personal interaction, an EPOS system may be a better choice.
• For tech-savvy and fast-paced customers, self-service kiosks provide a more convenient and engaging experience.

Order Volume and Speed  

• High-volume, fast-paced restaurants benefit from self-ordering kiosks, as they streamline ordering and reduce wait times.
• Restaurants with a focus on personalised service may find EPOS systems more suitable.

Space and Layout  

• Takeaway restaurants with limited space may prefer an EPOS system, as kiosks require additional physical space for installation.
• Large fast-food chains or restaurants with multiple ordering points can optimise space with multiple self-service kiosks.

Many modern restaurants are opting for a hybrid approach, integrating both an EPOS system and self-ordering kiosks to cater to different customer preferences. Here’s how:

• Self-ordering kiosks for customers who prefer a fast, independent experience.
• EPOS system for takeaway orders, dine-in customers who prefer face-to-face interactions, and mobile/online order management.

Integration with online ordering platforms to ensure seamless order processing across all channels.

The restaurant industry is witnessing rapid technological advancements, with new innovations enhancing both EPOS and self-service kiosk solutions:

1. AI-Powered Ordering Systems

AI chatbots and voice recognition software will further enhance self-ordering kiosk capabilities.

2. Personalised Recommendations

Advanced analytics will enable kiosks and EPOS systems to suggest tailored menu items based on customer preferences.

3. Mobile Integration

Mobile apps will work in conjunction with kiosks and EPOS systems to offer seamless ordering experiences.

4. Cashless and Contactless Payments

With the rise of digital wallets and QR-code payments, both EPOS systems and self-ordering kiosks will continue to evolve.

Both takeaway EPOS systems and self-ordering kiosks have their strengths. The right choice depends on your restaurant’s business model, customer preferences, and budget. If you’re looking for a cost-effective, staff-driven solution, an EPOS system for takeaway is a solid choice. However, if you want to enhance speed and provide a modern ordering experience, Self-Ordering Kiosks could be the game-changer your restaurant needs.

At Foodhub for Business, we understand the importance of choosing the right technology for your restaurant. Whether you’re looking for an advanced takeaway EPOS system or exploring self-service kiosks, we have solutions tailored to your needs. Contact us today to find the perfect fit for your business!