POS vs. Self-Service Kiosks: Which is Better for Your Restaurant?
FF
Foodhub for Business
Apr 09, 2025
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In the ever-evolving world of restaurant technology, business owners face a critical decision: Should they invest in a traditional EPOS system for takeaway or embrace the future with Self-Ordering Kiosks? Both solutions offer distinct advantages, but choosing the right one depends on your restaurant’s needs, customer preferences, and operational goals. In this blog, we’ll explore the pros of both technologies, helping you decide which is the better option for your restaurant.
An EPOS system for takeaway is an advanced point-of-sale system designed to streamline restaurant operations, manage orders, and facilitate payment processing. Unlike traditional cash registers, EPOS systems come with modern features such as inventory tracking, sales analytics, and multiple payment options.
EPOS systems integrate seamlessly with online ordering platforms, allowing restaurants to manage both in-store and online orders from a single interface.
With real-time stock monitoring, an EPOS system helps prevent shortages and minimises food wastage.
Orders are automatically sent to the kitchen, reducing the risk of miscommunication and ensuring a smooth workflow.
EPOS systems support multiple payment options, including card payments, digital wallets, and contactless transactions.
Built-in CRM features enable restaurants to track customer preferences, offer personalised deals, and run loyalty programs.
Self-ordering kiosks are touchscreen-based systems that allow customers to browse the menu, customise their orders, and make payments independently. These kiosks are becoming increasingly popular in quick-service restaurants (QSRs) and fast-casual dining establishments.
Customers can place their orders quickly without waiting in long queues, improving service speed and table turnover rates.
With kiosks managing order placement, restaurants can reallocate staff to focus on customer service and operational efficiency.
Customers input their orders directly, reducing human errors associated with verbal miscommunication.
Kiosks can be programmed to suggest add-ons and upgrades, increasing average order value.
Self-service kiosks cater to tech-savvy customers who prefer a digital ordering experience over traditional counter service.
Many modern restaurants are opting for a hybrid approach, integrating both an EPOS system and self-ordering kiosks to cater to different customer preferences. Here’s how:
Integration with online ordering platforms to ensure seamless order processing across all channels.
The restaurant industry is witnessing rapid technological advancements, with new innovations enhancing both EPOS and self-service kiosk solutions:
AI chatbots and voice recognition software will further enhance self-ordering kiosk capabilities.
Advanced analytics will enable kiosks and EPOS systems to suggest tailored menu items based on customer preferences.
Mobile apps will work in conjunction with kiosks and EPOS systems to offer seamless ordering experiences.
With the rise of digital wallets and QR-code payments, both EPOS systems and self-ordering kiosks will continue to evolve.
Both takeaway EPOS systems and self-ordering kiosks have their strengths. The right choice depends on your restaurant’s business model, customer preferences, and budget. If you’re looking for a cost-effective, staff-driven solution, an EPOS system for takeaway is a solid choice. However, if you want to enhance speed and provide a modern ordering experience, Self-Ordering Kiosks could be the game-changer your restaurant needs.
At Foodhub for Business, we understand the importance of choosing the right technology for your restaurant. Whether you’re looking for an advanced takeaway EPOS system or exploring self-service kiosks, we have solutions tailored to your needs. Contact us today to find the perfect fit for your business!