How New Royal Balti Elevated Their Customer Experience With Foodhub
FF
Foodhub for Business
Jan 20, 2026
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A successful restaurant is built on more than great-tasting food; it thrives on memorable moments, genuine warmth, and customers who feel truly valued. New Royal Balti embodies this perfectly, blending heartfelt hospitality with smart technology, including the Foodhub EPOS system, to deliver an exceptional dining experience.
To understand how Foodhub supports its daily operations, we spoke with Joel, a dedicated team member at New Royal Balti. His insights reflect what many busy restaurants face today: the need for reliable tools that simplify operations, reduce errors, and empower staff to give customers the best possible service.
Walk into New Royal Balti, and you’re instantly made to feel at home. Joel proudly explains that customers frequently tell them:
“We always get treated like family; they couldn’t do enough for us.”
This strong sense of belonging is a big part of what keeps guests returning. But behind that warm, family-style atmosphere is a well-organised system ensuring everything runs smoothly, supported by modern tools like the restaurant EPOS system and Foodhub’s connected solutions.
Their most popular dishes, Karahi, Balti, and Handi, are constantly in high demand. With hundreds of orders each week, the team needs a reliable and fast way to keep pace without compromising accuracy or customer satisfaction.
That’s where Foodhub steps in.
For Joel and his team, Foodhub’s tools are not just convenient, they’re indispensable. The restaurant relies on:
Together, these solutions create a cohesive workflow that connects the entire operation. Orders move instantly to the kitchen, changes update in real time, and staff can manage everything from one connected platform. It’s exactly what a modern restaurant POS system should deliver.
With a high volume of orders, precision and speed are essential. Foodhub helps the team maintain control, even during peak rushes. One of the features Joel values most is the ability to customise orders instantly.
If a customer forgets to add mushrooms to their chicken biryani or wants extra meat, vegetables, or king prawns, the team can amend the order with ease, thanks to the flexibility of Foodhub’s restaurant management tools.
Joel shares:
“Foodhub POS system allows us to add or remove items instantly; we couldn’t go without that.”
This flexibility eliminates common operational issues such as:
The result? Smooth, efficient service, every single time.
At New Royal Balti, customer satisfaction is our top priority. Foodhub supports this goal by enhancing every step of the ordering journey:
Real-time syncing ensures all modifications are accurately updated throughout the restaurant’s EPOS system.
Orders flow directly from the EPOS to the kitchen with zero delay.
With fewer manual tasks, staff can focus on hospitality instead of paperwork.
Bookings, takeaway orders, inventory, and delivery operations all run through one unified restaurant POS system, simplifying restaurant stock management and daily workflow.
New Royal Balti has earned loyal customers through consistency, flavour, and genuine care. While technology can’t create hospitality by itself, it provides the foundation required to deliver it effortlessly every day.
Foodhub gives the team the structure, speed, and reliability they need to maintain exceptional service, even during the busiest periods.
Joel sums it up simply: “We couldn’t go without it.”
Foodhub is more than a tool; it’s a partner that helps restaurants deliver great food, smooth service, and meaningful customer experiences, powered by a smart, connected restaurant EPOS system built for modern hospitality.